Your feedback is part of our commitments, we strive to make your flight experience as comfortable as possible..
However, if you unfortunately encounter any irregularities with your flight or baggage, please inform us, and we will do our best to respond to you within two months.
Customer satisfaction is our motto.
If you wish to submit a claim (flight delay, cancellation, missed connection), click here to access the online form.
Attention: This form is personal; please submit one request per CLIENT
Alternatively, you can send a letter by post to the airline at the following address:
- Siège Social de Tunisair, Direction Relation Clientèle et Call center, Charguia II - 2035 Tunis - Carthage
You were denied check-in, or you wish to submit a complaint regarding the service provided at the airport. Click here to access the online form.
Attention: This form is personal; please submit one request per CLIENT.
Alternatively, you can send a letter by post to the airline at the following address:
- Siège Social de Tunisair, Direction Relation Clientèle et Call center, Charguia II - 2035 Tunis - Carthage
If you wish to file a claim regarding the onboard service, click here to access the online form.
This form is personal; please submit one request per CLIENT.
Alternatively, you can send a postal letter to the company at the following address :
- Siège Social de Tunisair, Direction Relation Clientèle et Call center, Charguia II - 2035 Tunis - Carthage
If you encountered a problem with your plane ticket and wish to file a claim, click here to access the online form.
Please note that this form is personal; submit one request per CLIENT.
Alternatively, you can send a postal letter to the company at the following address :
- Siège Social de Tunisair, Direction Relation Clientèle et Call center, Charguia II - 2035 Tunis - Carthage
If you wish to file a claim regarding a baggage issue (Delayed, Damaged, etc.), click here to access the online form.
Please note that this form is personal; submit one request per CLIENT.
Alternatively, you can send a postal letter to the company at the following address :
- Siège Social de Tunisair, Direction Relation Clientèle et Call center, Charguia II - 2035 Tunis - Carthage
Attention
- Your claim for delayed baggage delivery must be submitted within 21 days from the date of baggage receipt.
- Your claim for baggage damage must be submitted within 7 days from the flight's arrival date.
- Your claim for lost baggage must be submitted starting 21 days from the flight's arrival date.
TUNIS - ENGLISH (EN)